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Office365 Migration FAQ

  • Can I get the new email client installed on my workstation?

    The web-based Office365 is our preferred client to the email system. We do install the Outlook client on workstations and laptops but they are on a "case by case" basis.
  • Where's all of my previous emails?

    First, click the "More" link under Folders:

    You open subfolders by clicking the grey triangle next to the folder name:

  • How do I log into Office365?

    The login page for Office365 is Use your Collin email address ( and the password you created on your first login to Office365.

  • How do I change my password?

    You can reset your Office365 password at Note that you may be provided an option to reset via an office phone call, but this option will not be successful if your phone number is accessed via a calling tree.

  • How do I create my email signature in Office365?

    Click the gear icon in the upper right, then "Options", then "Email signature" in the menu on the left.
  • The BCC field in a new email is missing...

    For a single email: Click the "..." link, then "Show Bcc".

    For all emails: Click the gear icon in the upper right, then "Options", then "Message format", then "Always show Bcc"
  • How do I include an attachment / insert an image?

    1) You can drag-and-drop files into the message body area to add as an attachment, or

    2) Click the "Insert" link at the top of email, or

    3) You can copy-paste images into the message body.
  • How do I use the campus distribution lists in Office365?

    The campus distribution lists will be moved to Office365 at a later point in the migration. For now, continue using GroupWise to send emails that require a campus distribution list.

    NOTE: Please put the campus distribution lists in the BC: field of your email. Users who are putting the campus distribution lists in the TO: field are finding their emails corrupted or undeliverable to Office365 recipients.
  • I can't find my own personal groups / distribution lists in Office365.

    Unfortunately, personal groups and distribution lists do not migrate over to Office365, and will need to be recreated.

    Detailed Instructions

  • How do I configure my mobile phone for Office365?

  • How do I configure my security questions?

  • How do I create my forwarding rule in GroupWise? (on-campus client)

  • How do I create my forwarding rule in GroupWise? (WebMail)

  • How do I use the Outlook Web App?